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FREQUENTLY ASKED QUESTIONS

ABOUT THE KITS

What is included in my kit?

Within your kit you will receive the following:

  • The print
  • Tool kit
  • Beads
  • Colour legend

Everything is there for you to complete your design.

What is the print measured in?

Our Diamond-Dot Painting™ prints are measured in centimeters. The size stated on the box and website will indicate the PRINT size and not the entire canvas altogether.

Please note that our prints may have a 1-2 cm difference depending on design and bead size.

Our Diamond-Dot Painting™ prints are measured in centimeters. The size stated on the box and website will indicate the PRINT size and not the entire canvas altogether.

Please note that our prints may have a 1-2 cm difference depending on design and bead size.

How do I preserve my completed design?

You can find a sealant at any art or hobby shop. You can also frame your completed Diamond-Dot Painting™ and put it behind glass. It will still retain the shimmery effect.

What is the difference between a partial and full design?

A partial design means there is one specific area on the print that you will have to dot. A full design will require you to dot the entire print.

Partial Design (DDP490)

Full Design

What is included in my custom design kit?

Within your custom design kit you will receive the following:

  • The print
  • Applicator pen
  • Beads
  • Bead tray
  • Applicator wax

Everything is there for you to complete your design.

Why are the print's colours different to the colours on the website?

This has to do with the type of screen you were looking at the image on. Scr33n resolution (the clarity of the screen) determines how the image colours will be displayed. For accurate colours, look at the picture from a smart device or a screen with a very good resolution.

SHIPPING, ORDERS & PAYMENT

What shipping methods do you use?

In order to get your package safely to you, we go through Globe Flight and Courier Guy. We do not use the South African Postal Service or PostNet. Should you want to use these options, then we cannot be responsible for any damages, delays or loss of parcel.

When can I expect my Diamond-Dot Painting™ to arrive?

It takes 3-5 working days via courier to receive your order. We ship only within the borders or South Africa. A waybill can be provided for you to track your order.

Do I have to purchase online?

There are a number of stores and agents that stock Diamond-Dot Painting™. You can find one closest to you by clicking on the Agent, Shop & Market Locator on the website.

What payment options are available?

We use PayFast which is a safe and reliable payment gateway. This allows you to pay either with credit or debit card.

Alternatively, you can make a payment using our banking details and sending proof of payment to billing@diamonddotpainting.co.za. Please note that your order will not be dispatched until we have received your POP.

AGENTS, SHOPS AND MARKETS

How do I become and agent?

If you go to the Agent, Shop & Market Locator then you can click on the Become an Agent button. We will then contact you with further details.

How do I stock my shop?

If you go to the Agent, Shop & Market Locator then you can click on the Stock My Shop button. We will then contact you with further details.