Pop-up shop open from 10am – 3pm at our warehouse in Durban North.


Welcome to Diamond-Dot Painting®!

These terms and conditions outline the rules and regulations for the use of Diamond-Dot Painting®’s Website, located at diamonddotpainting.co.za.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Diamond-Dot Painting® if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing Diamond-Dot Painting®, you agreed to use cookies in agreement with the Diamond-Dot Painting®’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Diamond-Dot Painting® and/or its licensors own the intellectual property rights for all material on Diamond-Dot Painting®. All intellectual property rights are reserved. You may access this from Diamond-Dot Painting® for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Diamond-Dot Painting®
  • Sell, rent or sub-license material from Diamond-Dot Painting®
  • Reproduce, duplicate or copy material from Diamond-Dot Painting®
  • Redistribute content from Diamond-Dot Painting®

This Agreement shall begin on the date hereof.

Prices online are exclusive of delivery charges. Prices are subject to change without notice.


Diamond-Dot Painting® reserves the right to amend any pricing errors displayed due to human error, computer malfunction or any other reason. Diamond-Dot Painting® will notify you of any error in pricing and you may elect to not purchase any goods where the price has been corrected.


The following organisations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Diamond-Dot Painting®; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Diamond-Dot Painting®. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 1-2 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Diamond-Dot Painting®’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.


We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.


If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider the requests to remove links but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

You have to be 18 years or older to order from the Diamond-Dot Painting® online shop or to order a custom design.

Should you require any further assistance then contact queries@diamonddotpainting.co.za.



We strive to send you the very best we have and give the best customer service possible. However, problems can arise but we hope to iron them out before they arrive on your doorstep. With that being said, by purchasing the product, whether from a physical shop, agent or through an online order, you agree to the Terms and Conditions for Our Products. This also applies to custom orders placed either through the Diamond-dot Painting™ website, through a shop or agent.


The size stated on the listing is the size of the design. Not the size of the canvas. However, there could be a 1-2 cm difference depending on the design and bead type. Should there be any issues with your designs please contact us immediately.

Colouring may also differ from what is shown on the website and the example image on the box itself. This is due to printing, as not all printers will print exactly the same. This is also due to the screen resolution and screen brand that you are looking at the image on.

By accepting the Terms and Conditions upon checkout for catalogue items, you are therefore stating you understand the craft and have read the necessary material to get the best out of the product. These resources can be found under our Journal page. This incudes the Custom Diamond-Dot Painting’s®.


Clients that have purchased a custom Diamond-Dot Painting® understand and accept the terms and conditions and have read the Disclaimer for images sent where they do not own copyrights.


When we receive your order, we will pack it and e-mail you an invoice, including the shipping charge. Once the invoiced
amount is paid we’ll dispatch your order and send the tracking number. If you have not received your tracking number (waybill) then email orders@diamonddotpainting.co.za. Provide them with your invoice number and they will send you waybill.


You can read about Returns and Exchanges here. If you accept these Terms and Conditions you are then in effect accepting the Exchanges and Returns policy. Please read all documentation before proceeding with browsing our website or purchasing a product.

Alternatively, you can contact customer support at queries@diamonddotpainting.co.za or call +27 73 719 7639.

Instagram: https://help.instagram.com/179379842258600

Facebook: https://www.facebook.com/policies


  • The competition is being run by Diamond-Dot Painting® in South Africa.
  • You must be aged 18 years or over to enter this competition.
  • All competition participation must be done directly by the participant/client and not through an agent or shop.
  • All entries will be entered into the competition, the winner will be randomly selected or chosen by the Diamond-Dot Painting® team according to their own prerequisites.
  • The winner will receive a prize chosen at the company’s discretion. In the case of the Work in Progress (WIP) monthly competitions, the winners will be allowed to choose the design of their choice as the prize.
  • Anyone who enters the WIP for their designs to be featured in our catalogue gives Diamond-Dot Painting® permission to edit the submitted image in any way they see fit for the best results.
  • For the WIP competitions the winner/s will receive a free design of their own submitted image from Diamond-Dot Painting®.
  • All submissions for the competitions MUST be your own art/photo. Any copyrighted images submitted will not be considered when voting or choosing a winner.
  • The winner will be contacted by The Promoter via social media. The Promoter shall have no liability for a winner’s failure to receive notices due to winners’ spam or other security settings or for winners’ provision of incorrect or otherwise non-functioning contact information.
  • The prize will be delivered through a courier service at the nearest convenience. Purchased orders from customers will take preference in the order of delivery.
  • By submitting your image to the WIP competition (or any competition) you thereby give Diamond-Dot Painting® exclusive rights to edit, sell, and distribute the design as we see fit.
  • The Diamond-Dot Painting® prize is subject to terms of use which can be found under the Terms of Service for Our Products tab on the Terms and Conditions page.
  • The company’s decision is final.
  • Diamond-Dot Painting® reserve the right to change the rules and regulations of the competition at their will, even once the competition has been launched.
  • Diamond-Dot Painting® reserve the right to cancel any competition at any point for any reason.
  • Opening and closing dates are determined by Diamond-Dot Painting® and can be changed and adapted by the company at any time.
  • No purchase or payment of any kind is necessary to enter or win.
  • Prizes awarded at the sole discretion of Diamond-Dot Painting®. Prizes cannot be exchanged.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. Any questions, comments or complaints regarding the promotion will be directed to Diamond-Dot Painting®, not Facebook or Instagram.
  • By participating in the Competition, you agree to all the Competition terms and conditions set out herein, without exception. If you do not agree, do not enter.

Diamond-Dot Painting® reserves the right to update and change the terms and conditions of Gift Cards at any time. Gift Cards can only be redeemed while they are valid and their expiry dates cannot be extended. All our usual Terms and Conditions and policies apply to Gift Cards. When you receive or send a Gift Card, you agree to these terms and conditions. It is important to read and understand them before you use or buy your Gift Card:

  1. Diamond-Dot Painting® Gift Cards are valid for three years from the date of card issue.
  2. Gift Cards can be redeemed on our online store only.
  3. Diamond-Dot Painting® Gift Cards cannot be exchanged for cash or credit notes and cannot be returned.
  4. For purchases made using the Diamond-Dot Painting® Gift Cards, please follow our Returns Policy.
  5. Should you not utilise the full value of your Gift Card on your first purchase, a credit will remain on the card for future use.
  6. Should the card be lost or stolen and it is used then neither Diamond-Dot Painting®, or its agents will be liable for any reimbursement of any nature.

If you buy a Gift Card, you are responsible for:

  1. notifying the recipient of the Gift Card
  2. the input of the correct email address for the recipient of the Gift Card
  3. selecting the correct value for the Gift Card

If you are using the Gift Card, you are responsible for:

  1. keeping the unique code safe
  2. having access to the email the buyer has sent the Gift Card to

Diamond-Dot Painting® reserves the right to update and change the terms and conditions for Sales that take place on the online store or on any of our social media platforms.

Payment for goods must be made in full. No goods can be reserved with part payment. Adding your goods to the cart/basket does not guarantee that it is yours. Full payment will have to be made to secure your items.

No dispatch of goods will occur without full and final payment, or Proof of Payment has been sent to orders@diamonddotpainting.co.za.

As soon as goods are dispatched, ALL risk of goods is transferred over to the customer as the goods are no longer in our possession.

You will be provided with a tracking number in order for you to track your parcel. Contact us should you need assistance with the tracking.

All sales are considered final. No returns, exchanges or refunds will be considered as this is a Warehouse Clearance Sale. This includes Black Friday weekend specials and Cyber Monday.

No returns, exchanges or refunds will be entertained for whatever reason whatsoever.

Should you have missing beads, or not enough beads, you should contact queries@diamonddotpainting.co.za.

All sales are final.


The customer acknowledges that Warehouse Clearance Sale products may be considered damaged, shop soiled, or end of the range. All goods are sold as is.

These Terms and Conditions for the Warehouse Clearance Sale by Diamond-Dot Painting® apply to customers, guests (those who have not registered an account, agents and shops both VAT and non-VAT registered.


Flash Sale items are reserved for customers and guests (non-account holders) only.

The sale will last for 2 hours only.

Payment for the item in your cart needs to be paid for in full within two hours or adding it to your cart

If you do not agree with any of these Terms and Conditions outlined for the Warehouse Clearance Sale then please refrain from purchasing any goods.