Diamond-Dot Painting®

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Orders and Shipping with Diamond-dot Painting

Diamond Dot Painting® South Africa

Last updated: 25 December 2025

This Orders & Shipping Policy applies to all purchases made via www.diamonddotpainting.co.za and must be read together with our Terms & Conditions and Privacy Policy.

By placing an order, you agree to the terms set out below.

1. ORDER PROCESSING

1.1 Placing an Order

Orders are placed through our secure online checkout system. Once an order is submitted, you will receive an automated order confirmation email.

Important:
An order confirmation email does not constitute acceptance of your order. An order is only accepted once payment has been successfully received and the order has been processed.

1.2 Order Accuracy

You are responsible for ensuring that:

  • All product selections are correct
  • Delivery details are accurate and complete
  • Contact information is correct

Diamond Dot Painting® shall not be liable for delays, failed deliveries, or additional costs resulting from incorrect information provided at checkout.

1.3 Order Amendments & Cancellations

Once an order has been processed, packed, or dispatched, it cannot be amended or cancelled.

Custom or personalised orders may not be cancelled once production has commenced.

2. PRICING & PAYMENT

  • All prices are displayed in South African Rand (ZAR)
  • Prices include VAT where applicable
  • Shipping costs are calculated at checkout unless otherwise stated

Payments are processed via secure third-party payment gateways, including but not limited to PayFast, Ozow, and EFT. Diamond Dot Painting® does not store payment card details.

Orders will not be processed until full payment has been received.

3. ORDER PROCESSING TIMES

  • Standard orders are typically processed within 1–3 business days after payment confirmation
  • Custom or personalised products may require additional processing time

Processing times exclude weekends and South African public holidays.

4. SHIPPING & DELIVERY

4.1 Delivery Areas

Diamond Dot Painting® currently delivers within South Africa only, unless otherwise specified.

4.2 Courier Services

Orders are delivered via third-party courier companies, including but not limited to:

  • The Courier Guy
  • Globe Flight

Diamond Dot Painting® does not control courier operations and cannot guarantee delivery times.

4.3 Delivery Timeframes

Estimated delivery times are provided as a guideline only. Delays caused by couriers, weather conditions, strikes, or circumstances beyond our control do not constitute grounds for cancellation or refund.

4.4 Delivery & Risk

Risk in the goods passes to you upon successful delivery to the address provided at checkout.

Courier proof of delivery constitutes confirmation that the order has been delivered.

4.5 Failed or Returned Deliveries

If a delivery fails due to:

  • Incorrect address details
  • Unavailability of the recipient
  • Refusal to accept delivery

Any additional courier or handling costs will be for the customer’s account.

5. COMMUNICATION

You will receive order-related communications electronically, including shipping confirmations and tracking details, in accordance with our Privacy Policy.

6. CONTACT DETAILS

For order or shipping queries, please contact:

  • orders@diamonddotpainting.co.za
  • +27 73 719 7639